CITY KEYS LIVE
– BOOK NYC EVENTS
STRATEGY & CONSULTING
E-COMMERCE
AI
THE CHALLENGE
City Keys Live is a next-generation event ticketing platform designed to provide a seamless, high-speed, and concierge-driven experience for users looking to access premium sports events, Broadway shows, concerts, and more.
• Key challenges included:
Speed to Market: Developing a robust and scalable ticketing platform within a tight seven-month timeline without sacrificing quality.
• Competitive Positioning: Differentiating the platform in a crowded ticketing industry.
• User Experience: Ensuring an intuitive, frictionless purchasing process for consumers.
• Exclusive Concierge Service Integration: Way for users to text, call, or FaceTime with expert concierges to get insider recommendations on Broadway shows, the best seats, and VIP access.
THE SOLUTION
Exclusive Concierge Service – Direct access to event experts via text, call, or FaceTime for tailored Broadway recommendations.
Secure & Scalable Architecture – Fast payments and secure authentication for seamless transactions.
Optimized Mobile Experience – Intuitive mobile design for quick, hassle-free ticketing.
Global Best Practices – Integrated international insights for a competitive, future-ready platform.
THE IMPACT
Rapid Launch – Delivered the platform in just seven months without compromising quality.
Unique Concierge Edge – The only platform offering direct access to event experts for smarter bookings.
Smooth UX – Streamlined, intuitive ticketing for higher user engagement.
Built to Scale – Infrastructure ready for growing demand and future expansion.